At Hounslow Florist, we pledge to deliver only the freshest flowers to our valued customers throughout Hounslow. As a trusted local florist serving nearby households and businesses, your satisfaction is our top priority. Every bouquet or arrangement is carefully prepared using the finest, freshest blooms sourced daily. Our fresh flowers guarantee ensures your order arrives vibrant, beautiful, and ready to enjoy.
We take the utmost care in packaging and delivering your flowers. However, if your flowers arrive damaged or not up to our freshness standards, please let us know within 24 hours of delivery. Be sure to keep the flowers and packaging as received and, where possible, provide us with photos so we can assess the issue promptly. Our team will review your case and respond quickly to find the best solution.
We guarantee that all standard bouquets and arrangements will remain fresh for a minimum of five days from the date of delivery, provided the care instructions supplied are properly followed. Some flower varieties, particularly delicate or seasonal stems, may naturally have a shorter vase life; we will always let you know in these instances and provide recommended care tips. If your flowers do not meet our freshness expectations within this window, please contact us promptly so we can make things right.
Your satisfaction is at the heart of what we do. If your flowers are damaged on arrival, do not stay fresh as guaranteed, or there is any other issue with your order, we offer straightforward resolution options. Depending on the circumstance, you can choose between a full refund or a complimentary replacement bouquet. In some situations, we may arrange for a partial refund or additional compensation if appropriate. Our goal is to ensure that every Hounslow Florist customer feels confident and delighted with their purchase.
If you wish to make a complaint about your flowers, delivery experience, or any part of our service, simply get in touch with our customer care team as soon as possible. Please provide your order details, a clear description of the issue, and supportive evidence such as photos. We will acknowledge your complaint within one business day and aim to resolve the matter swiftly—usually within 48 hours.
We review all complaints carefully and use your feedback to improve our products and services for everyone in Hounslow and the surrounding area. As your local florist, we are committed to upholding high standards of quality and care in every order we fulfil.
Hounslow Florist is proud to serve both households and local businesses, offering beautiful fresh flowers and outstanding customer support. Our commitment to the community is backed with a robust returns and refunds policy, a clear freshness guarantee, and a customer-first approach to any complaints or concerns. Order with confidence—knowing that your satisfaction is always protected.
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