Online Flower Delivery Terms and Conditions for Hounslow Florist

Introduction

These Terms & Conditions apply to all purchases and services provided by Hounslow Florist through our online platform for flower delivery within Hounslow and the surrounding areas. Please read them carefully before placing an order, as they outline the legal framework governing your relationship with us, your rights, and our mutual responsibilities. By continuing to use our website and placing an order, you agree to be bound by these Terms & Conditions.

Order Process

Placing an order with Hounslow Florist is a straightforward process designed for your convenience. Browse our curated selection of floral arrangements and gifts, select your preferred bouquet, and proceed to the checkout. At checkout, you will provide essential delivery and payment details. Once your order is placed, you will receive an order confirmation via our online platform, confirming the details provided.

Please ensure that all recipient and delivery information supplied is accurate and complete. Incorrect details may result in delays or non-delivery. We accept no liability for orders with incomplete or incorrect address, postcode, or contact information. Should you identify an error post-purchase, please contact us as soon as possible so we can assist; however, we cannot guarantee that corrections can be made if your order is already being prepared or dispatched.

All orders are subject to acceptance and availability. Some flowers and plants may be seasonal or temporarily out of stock. While we endeavour to supply flowers as displayed, on occasion we may need to substitute with similar blooms of equal or greater value. We reserve the right to decline any order, for any reason, and in such cases, any payment received will be refunded in full.

Payments

Hounslow Florist accepts payments made through secure online gateways as indicated at checkout. Payment methods typically include major debit and credit cards. Payment is required in full before your order is processed and delivered.

The prices displayed on our website are in British Pounds Sterling and include VAT where applicable, unless otherwise stated. After confirming your order, you will be provided with a summary of your purchase, including the final price and any applicable delivery charges.

Should there be a payment issue – such as authorisation failure, disputed payment, or suspected fraudulent activity – Hounslow Florist reserves the right to suspend or cancel your order until payment is satisfactorily resolved. We are not responsible for any additional fees that your bank or payment provider may charge as a result of your transaction with us.

Cancellations and Amendments

We understand that circumstances may change. If you need to cancel or amend your order, please reach out as soon as possible following your purchase. For online flower orders within Hounslow and the surrounding areas, cancellations or amendments must be requested at least 24 hours prior to the scheduled delivery date. After this time, orders may have already entered preparation or dispatch and may not be altered or cancelled.

Cancellations made in accordance with these terms will be eligible for a full refund processed to the original payment method. Refunds may take several business days to reflect, depending on your bank or payment provider.

In the event that we are unable to process your amendment or cancellation request because work on your order has commenced, you may not be eligible for a refund. We cannot offer cancellations or refund for same-day delivery orders or made-to-order floral arrangements once work has commenced.

Delivery

Hounslow Florist offers scheduled flower delivery across Hounslow and its neighbouring areas. Standard delivery timeframes and options are displayed at checkout. Every effort is made to deliver your flowers at the requested date and time; however, delivery times are estimates and not guaranteed.

If the recipient is not available at the delivery address at the scheduled time, our delivery partner will endeavour to leave the flowers in a safe location or with a neighbour, where possible, and will notify the recipient. Delivery may be rescheduled if neither is possible. You are responsible for ensuring someone is available to accept delivery at the nominated location.

Hounslow Florist cannot accept liability for failed or delayed deliveries due to incomplete or incorrect delivery details, adverse weather, or other circumstances outside our reasonable control. In such cases, we will strive to resolve the issue, but refunds or re-delivery may be at our discretion.

Substitutions and Product Descriptions

All efforts are made to depict the flowers and arrangements accurately on our website. Due to the seasonal nature of flowers and the availability of certain varieties, colours, or containers, we may substitute specific items with alternatives of comparable value and style. This may be necessary to ensure timely delivery and the freshness of your order. Any substitutions will be made with care, keeping the overall look, quality, and value of the arrangement consistent with your chosen bouquet.

Personal Messages and Special Requests

Customers may add a personal message to accompany their bouquet during the order process. Hounslow Florist reserves the right not to print offensive or inappropriate messages. For special requests, such as allergies or specific delivery instructions, please provide full details during checkout. While we strive to accommodate these requests, they cannot be guaranteed unless explicitly confirmed in writing.

Returns, Refunds and Complaints

Due to the perishable nature of flowers, returns are generally not accepted unless the product is significantly damaged, faulty, or not as described. If you have any concerns about the quality or condition of your delivered flowers, please contact us within 24 hours of delivery with photographic evidence where possible.

Where genuine quality issues are identified, Hounslow Florist will, at our discretion, arrange a replacement, alternative arrangement, or full/partial refund. Refunds and resolutions are reviewed on a case-by-case basis. We are unable to accept liability for issues reported after the 24-hour period or caused by handling outside our control (e.g. incorrect storage by the recipient).

We take all feedback and complaints seriously and strive to resolve any issues promptly and to your satisfaction.

Customer Obligations and Responsibilities

By placing an order, you confirm that all details provided to us for the purpose of purchasing products are correct, that you are authorised to use the payment source provided, and you accept these terms. You are responsible for ensuring that any recipient is available to accept delivery and that the delivery location is safe and accessible.

Limitation of Liability

To the maximum extent permitted by law, Hounslow Florist shall not be liable for any indirect or consequential loss, or for any loss of profit, revenue, goodwill or opportunity arising from your use of our service or products. Our total liability shall be limited to the amount paid by you for the relevant order.

Nothing in these terms excludes our liability for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation.

We do not guarantee uninterrupted or error-free access to our website. We accept no responsibility for any technical issues, or for any orders that are not processed, or are delayed, as a result of such issues.

Intellectual Property

All content, images, logos, design elements, and text displayed on the Hounslow Florist website are the intellectual property of Hounslow Florist and may not be copied, reproduced, or used without our express written permission.

Privacy

We respect your privacy and handle your personal information in line with our Privacy Policy. Your details are collected, stored, and used only for the purpose of processing your order, fulfilling delivery, and improving our services as required by law. We do not sell or share your personal data with third parties, except for trusted service providers involved in delivering your order.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes or claims arising out of or connected with them are governed by and interpreted in accordance with the law of England and Wales. By using our services, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

These terms represent the entire agreement between you and Hounslow Florist with respect to online flower delivery within Hounslow and the surrounding areas. If any provision is held to be invalid or unenforceable, the remainder of these terms shall continue in effect.

We reserve the right to update or amend these Terms & Conditions at any time. Changes will take effect immediately upon being posted on our website. It is your responsibility to check this page regularly for updates.

For customers across Hounslow and neighbouring areas, these Terms & Conditions apply to all interactions, orders, and services provided by Hounslow Florist through our online platform.

Contact Us

If you have any questions regarding these Terms & Conditions, or if you require assistance before placing your order, please visit our Contact or FAQ sections on the website. Our team is happy to help with any queries relating to online flower delivery across Hounslow and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hounslow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hounslow.

For assistance with orders, returns or account queries, please fill out the Contact Us form.